Customer protection promise
Everything below is built into the app today — not a promise for later.
Escrowed marketplace orders
Your payment is held safely and only released to the seller when your order is confirmed. If the item never arrives or is not as described, you can get your money back through the market team.
Your PIN stays yours
Your transaction PIN is stored as an irreversible hash, required again for every payment, and locks for 15 minutes after five wrong tries. No Billsline staff member can see it.
Fraud monitoring on every transaction
Every payment, transfer and listing passes through automatic fraud checks, with hard limits on how fast and how much money can move from your account.
A permanent audit trail
Sensitive actions are written to a tamper-evident log that automatically hides PINs, passwords and keys, so any dispute can be reconstructed exactly.
Verified sellers and staff
Sellers must verify their identity before they can receive payments. Staff permissions are separated by role, so no single person can both create and approve a payout.
A real dispute process
Report any order, seller or message from inside the app. Our market team reviews every report, and you get the outcome in writing. See refunds and disputes for timelines.
One rule above all: keep every payment inside Billsline. Sellers who ask you to pay by transfer outside the app are breaking our rules and void their own protection — report them and we will act.