Billsline legal centre

Delete my account or data

Use this form when you cannot sign in — for example after losing your phone number or email. You can also do this from the app under Profile → Legal. We confirm every request by email within 30 days. Records that Nigerian financial law requires us to keep are deleted at the end of their retention period; everything else goes.

We ask for the account email so we can find your records. We will never ask for your password or PIN here.